Being a Momtrepreneurian (A Mom-Entrepreneur-Veterinarian)

With a new baby on the way for my family, so many different things about this subject are always running through my mind. This post is a little less animal and veterinary focused, and a bit more personal, so feel free to skip this one if that is not your cup of tea!

The Current Fam (minus the kitties!)

The Current Fam (minus the kitties!)

My husband, and your soon to be local house call vet extraordinaire, will tell you that I always have said that, for some reason, I really wanted to be an entrepreneur. My biggest issue was that I did not know exactly what I meant by that, as owning a full size veterinary clinic did not feel like the path I was looking for.  I am not the most patient person when it comes to waiting to figure things out, so I spent countless hours thinking both in and outside of the veterinary field for an idea that would feel right.  And just like “they” always tell you it will happen, one fateful day it finally dawned on me – my favourite appointments to see are house calls…what if ALL I did was house calls?!

With a lot of support and encouragement from more people than I can count, the birth of that idea got me started on this entrepreneurial journey that I would not trade for the world.

But back to the real subject of this post – how has this helped, or hindered, my ability to try to be a good mom, a good vet, and a good business owner? I am going to try to make it simple by breaking it down into each category.

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How can I be a good business owner?

It is surprisingly true how somehow owning your own business feels a little bit like having another dependent. Without you, it can’t run. If you don’t continuously nurture it, its development will be affected. If you don’t continuously pour resources, both financial and emotional, into it, it will suffer noticeably. 

Trying to be a good business owner is doing your darnedest, always, to not just stick with the status quo. To take those spare moments, when maybe you’d like to be taking a breather, to brainstorm things you can improve, or new things you can do to spread the word, or even to catch up with accounting…haha.  The bonus about all of this work, though, when you’d like to probably be playing, is: if you have chosen to build a business that you truly care about, you want to do these things! You should, of course, sometimes choose to play instead, but at least some of the time you won’t feel like you are doing these things because they are your job. You will be doing them because you’ll be excited to see the ways that it pays off, and you will take pride in seeing your dependent flourish as a result of your concerted efforts!

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Probably one of the hardest lessons to learn is: no matter how successful your business is, sometimes your efforts do not pay off immediately. Sometimes you are struggling to keep up with bills, and doing something that is costly, but you truly believe is worthwhile, and it will seem like its not working for a long time before you can see the benefits.  If you truly believe in what you are doing, don’t give up when there are not immediate results, but also try to look at things as objectively as possible (ask for opinions!) and be willing to adapt and change to things that may work better! Being open to change and growth makes all the difference!

Repping my business with a hat knit by my wonderful mother-in-law!

Repping my business with a hat knit by my wonderful mother-in-law!

How can I be a good veterinarian? (or whatever your primary role is outside of “business owner”)

For me the answer to this is simple: I am so much happier being a vet in this particular way, that I know it is making me the best veterinarian I can be.  When I used to work exclusively in a clinic, that particular environment did not allow me to use my strengths in the profession as much as I think I needed.  What I love about house call practice is getting to spend lots of time with my clients, getting to know them and my patients. I love seeing pets in their own environment. I love helping people who would otherwise have difficulty getting their pets into a clinic.  This is not to say that vets who work in clinics wouldn’t value these things as well, but it truly feels to me like the environment where I get to engage in one of my favourite things: getting to know people.

This is just one small part of being a professional and a business owner at the same time, however. The real question is, how do you find the time to do both?

This comes down to a couple of big things: good time management, and GOOD HELP!!

I don’t think I can stress either of these things enough. Time management is not an easy thing for everyone (including myself), but it is integral to work very hard on this. In order to essentially have two full time jobs, and still have work-life balance, you need to establish boundaries for your time, and structure for the time you have dedicated to work.  Make lists, get good software or calendars that remind you of the important things you need to do, keep track of everything you do get done, and establish routines and protocols for how things work so you’re not always scrambling to figure these things out. And again: ADAPT. If something isn’t working, find a better way to do it. If you notice the same issue coming up repeatedly, take the time to figure out why, and fix it! This kind of problem solving can seem time consuming, but the time it saves you to fix the problem makes it MORE than worth it.

Some of my GREAT help - Megan!!

Some of my GREAT help - Megan!!

Good help is probably one of the most important things across the board. It does not save anyone time, money, or sanity to try to do everything yourself.  It is hard, when I already compared your business to another child, to hand off responsibilities to other people when you have ideas about exactly how you want things to work.  But that’s why you need to be really specific/choosey/smart about who you get to help you! And once you find that person, TRUST them. If you give them responsibility and trust, when you have the right person, this will help them grow as well and they will love your business like their own.  The investment is well beyond worth its weight in gold to have someone do the things that can be delegated so that you can focus on the things that you need to be doing. This helps me to be a better veterinarian as well, because if I can delegate other important tasks to someone I trust, then I can put more time into growing as a vet and making sure to do that aspect of my job to my full potential. 

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And most importantly to me – How can I be a good mom?

This one is probably the hardest for me to qualify because I think, like any mother, I always feel like I could be doing better. My daughter, Maria, is my deepest pride and love and joy. I am so happy to have a job that I enjoy, but there is always a large part of me wishing I could spend every waking moment that I have with her.  Alas, I must work, and so this is more about finding the best way to be the best mother I can be while doing so!

Interestingly, time management and good help are two of the mainstays for this advice as well. A third that I’ll add though that is equal parts incredibly difficult and incredibly important, that I still have not perfected, is establishing boundaries. 

The advice about the first two points here is similar to the previous section, as both are meant to make sure you use the time that you are actually working as efficiently as possible (leaving as much time as possible free for your family). If you have good systems in place to try to finish work on time, within working hours, and you are able to delegate tasks that don’t need to be done by you, then you can take those spare moments to steal time with your family when possible. Meaning, for example: if I have a random afternoon where I don’t have any appointments booked, I can choose to assign some tasks to my wonderful assistant, and spend the afternoon with my girl. Take advantage of unexpected freedoms! As I mentioned before, some of these moments should be for business focus, but some of them should be for “play” and family time as well!

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Now, on to boundaries.  It is a major struggle, when you own your own business, to not worry about hurting your growth and success by having to say “no” sometimes.  If I tell this client that we are too booked to see them today, will they just go somewhere else and never try me again? If I don’t reduce my prices for this person, does that mean I don’t care? Does it mean I’ll lose this client, and I won’t find any others? If I’m not available outside of working hours to help people, will they not see my service as valuable?

I could go on all day with the things that run through my mind on this subject. But it comes down to this: the most important thing in my life is my family. I started this business so that my quality of life and the time I spent with my family would be improved. This mentality has helped me so much to make decisions in terms of boundaries. Every day I work harder and harder towards making sure that when I’m home, I’m home. When my working hours are over and the phone is off for the night, I’m present with my family.  I do not receive notifications from my Facebook page, my e-mail, or the work phone once we are “closed”. I do not want to look back at my babies’ childhoods and feel like it was a blur of trying to work and focus on them at the same time.  There are exceptions to this, as sometimes I have so much work piling up that I do have to work into the night, but this has improved as time has gone on. It’s a work in progress.

The final motherhood point I’ll make kind of seems like the opposite of what I just said, but if I am lucky enough to steal an afternoon with my baby, I do have to repeatedly remind myself that even if I do have to have some work distractions during this extra time, it is still better than not having the freedom to seize those opportunities to get that extra time with her.  My time off needs to be my time off, but my bonus moments during the workday are just that – bonuses, and I’ll take them, and cherish them, however I can get them!

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Being a Momtrepreneurian has been a major learning experience for me, and I think has allowed me to be the best Mom, Vet, and Business Owner I can be, but I am always trying to improve! I frequently have times where I feel like a failure, but I haven’t doubted this path since I started on it. Being a mother of two and handing over some of the reigns to my wonderful husband will be a whole new adventure for me though, so we’ll see how well I do putting some of these things into practice when I am a bit more on the sidelines! 

I’d love to hear any tips and tricks any other business owners have or any input on any of it, for that matter J Hopefully this different type of blog post is some food for thought for those interested! Happy Thanksgiving everyone!

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The top 10 things you want to know but won't ask your vet!

Hi Guys! Today I want to dip into something that makes everyone a little uncomfortable on both sides of the table. As someone who has been a client of a vet clinic for 5 years before going into the field, there were a lot of questions I had that I didn’t really want to ask, but felt the answers would be important. Now that I am also on the other side of this equation, I say to you all: if you have a question… ASK US! There are no stupid questions, there are no offensive questions, and we are more than happy to answer any question you may have! (About your animal that is 😉 )

All that being said, send us a message or leave a comment on our Facebook post on this page letting us know if you have any other questions 😊

Without any more rambling: The top 10 questions I feel need to be answered!

 Q: Why did you muzzle my dog?

 A: This question, like many I will list, has many answers. If I were to sum it up, it is because chances are your dog is scared and we want to minimize (at least) 3 things: 1. The chances of them hurting themselves 2. The chances of them reacting and hurting us or, god forbid, you, and 3. The handling time.

Chances are, if your dog is reactive, a muzzle may be put on from the very start to make the entire process faster and more efficient. Putting a muzzle on your dog is actually more likely to make them less stressed, since the amount of time they will have to be restrained will be lessened. The most important thing to remember is that we don’t think that your dog is mean. We just want the best possible outcome from a situation. When people are scared they can communicate this through speaking to one another. We will employ fight or flight in a situation where we are afraid. You have to think of your dog in the same way… some will run away when facing what they perceive as a threat, and some will fight. It is nothing more than a defence mechanism! A muzzle can help prevent accidents from happening! 😊

*If you have a particularly fractious dog, please let your vet know beforehand to minimize restraint time 😊

Q: Why did you take my pet out of the exam room?

A: If the vet or tech takes your animal out of the exam room, they usually do it either because they require assistance, or the procedure is more efficiently performed in a specific setting (ie. Bloodwork, urine collection, x-rays, anal gland expression). Sometimes a pet may feel calmed by the presence of their owner, but occasionally if their owner is nervous they may feed on this anxiety and feel more nervous themselves, and this is another reason being in a different room can sometimes reduce stress for your pet. Always ask your vet or tech, and they will happily fill you in on anything you miss while in the exam room.

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Q: Why did you get the tech to hold my pet?

A: Once again, a couple of reasons. The top reason being that techs and assistants are trained to restrain your pet properly, ensuring once again that any procedure is done safely (for your pet and for us) and in a timely fashion! On occasion there are pets who are better being held by their owners, but usually having the trained professional do the holding is the best idea to keep everyone safe and to keep handling and restraint to a minimum. 😊

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Q: My pet cries when they get their vaccines, are they in pain?

A: About as much pain as you would be in if you were being vaccinated, but weren’t aware of the situation. If I’m being honest, there is the small pin-prick you would feel, but very, very few pets actually react to being “poked”! Most of the complaining your pet does when getting vaccinated or having anything done for that matter is because of being restrained. Animals like to be in control, so when that is taken away from them in the form of restraint… they are primarily reacting to that!

Q: Is the restraint painful?

A: No! Definitely not, although the way some animals (BOTH of my cats included) react to restraint makes it look like torture for some of them. As previously mentioned, we are trained to hold them in a comfortable yet immobilizing position. We are definitely not hurting your pet no matter what they try to tell you! 😉

Q: When I call in, why do I have to request a callback to speak to a doctor?

A: I know this is common practice at most clinics, and as a cat mom for 5 years before being in this field I could NEVER understand why I had to wait to talk to my kitty’s doctor! Now that I am in the field, I see why other people answer the phone haha! At any given moment your vet is taking care of another animal. They may be in appointments or surgery, corresponding with another client, filling out paperwork for another patient, doing research on a difficult case (the list goes on) but either way, if they dropped everything every time someone wanted to talk to them, they wouldn’t get anything done! This is in no way to say that your call is not of importance to them. On the contrary! They want to be able to focus properly when they speak with you and give you the same attention they are giving to those other things keeping them busy! But chances are, if your situation is controlled enough to be handled in a phone call, someone else’s problem in the clinic may be more time sensitive. Please try to bear with the veterinarians, they will get back to you. 😊

Q: Can I trust the advice of people at the front desk?

A: Absolutely.

I was just going to leave it at that, but I will elaborate. Anyone in this field is educated enough and understands the medicine enough that if they don’t know the answer to something, they will find someone that does. They will never give you a guess, they will ensure that you are comfortable with the information you are given. Always trust those who man the front desk!

Q: My friend said to try _____, should I?

A: Not to discredit your friend, because most people who own pets are very knowledgeable of their requirements, but you should always contact your vet before trying anything your friend recommends or you find on the internet. ESPECIALLY in regards to medications! There are so many differences between people and animals! Make sure to consult the right doctors!

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Q: Why did you scruff/use gloves while handling my cat?

A: In most cases, not all, cats can have a pretty big opinion when it comes to being handled at the vet. If your kitty is particularly fractious, gloves may be used to prevent those little kitty claws from making purchase in a lovely tech’s arms or legs, and to help prevent kitty from making the great escape! Cats are more likely to lash out when not in their own environment than dogs, and being much smaller and squirmier, they are better at escaping! Gloves make sure they stay still by preventing the knee jerk reaction to let go when you get a bit of a clip with a claw! A scruff is rarely used, but it is just a tactic to immobilize your kitty (often to just safely reposition them) and make the handling time minimal! It is not done in a way that is painful or harmful to them at all, and only when necessary. We cannot stress enough how much of a difference it makes to cats for handling time to be as short as possible (in most cases).

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*If you have a particularly fractious cat, please let your vet know beforehand to minimize restraint time and so they can be prepared beforehand

Q: Are there natural alternatives to vet grade flea prevention?

A: Ah, I am really sorry guys but no, there are not. It has been researched extensively, and there is no natural alternative that is guaranteed to be effective. The flea and tick preventatives we have are tried and tested and the companies guarantee their effectiveness. You have to be careful buying preventatives from a pet store or Walmart, as they are not regulated and many can be toxic to cats and children. Please seek veterinary help for flea and tick prevention!

Okay that is all for today guys! Like I said, let me know if you have any questions of your own! I would love to do a little Q&A on here or maybe live on the road some day! Stay tuned! As always, have a wonderful day!

- Megan

Africa Special Case #2-Stompie the Honey Badger!

Stompie is a baby honey badger that was one of the first babies bred at the rehab! Stoffel, the famous honey badger at the rehab was given a mate with hopes that it would prevent him from continually trying to escape. Athena the honey badger gave birth to Stompie at the rehab in the early spring of 2016. It was Athena’s first known baby, and she was a very inexperienced mother. Stompie got his name from his “stumpy” tail. The rehab thinks that in trying to sever Stompie’s umbilical cord, Athena may have accidentally bitten off his tail. He also ended up with a pretty bad infection around his eyes and mouth, causing him some pain when he ate.

Such a sweet little face

Such a sweet little face

 

He was removed from his mother and brought into the care of the girls in the rehab, who fed him and kept his infection clear. He thrived under the care of the rehab workers, and when I arrived he was a little over 6 months old! I was lucky enough to be tasked with his care for a little less than two months while I was there. Stompie was on my rotation starting at 5:30am with several feedings through the day. He was still on milk for a few meals a day along with chicks 2x a day. He pooped a LOT and I spent countless time cleaning up gross honey badger poos in his enclosure hahaha.

All the technical gross stuff isn’t as fun as telling you all about Stompie himself! Stompie is the sweetest little soul. He was so smart (honey badgers are geniuses)! He loved going for walks, and we often took him into the back field and put honey on trees for him to climb up and lick off. He loved being roly-poly, and laying on his back for belly rubs. There was one volunteer I worked with for a little while who built these mobiles to hang in his enclosure and he loved playing with those as well! His playing style was like a kitten, he would chase the rake when I was cleaning his enclosure, and chase a string with a feather on it around on the ground.  If someone walked by his enclosure and didn’t pay attention to him he would make little noises until you rubbed his nose through the fencing.

 

Stompie and Ntaba

Stompie and Ntaba

 

Toward the end of my stay, Stompie made an unlikely friend with the resident rhino orphan, Ntaba. He scratched Ntaba’s legs (if you know a little about rhinos, you may know that they are always looking for something to scratch themselves on) and so the two became the best of friends. It was an accidental meeting with the best possible result. You would not be likely to see a rhino and a honey badger as best friends in the wild!

Stompie made my love for animals with a wild side grow. He was so sweet and kind, and was quite honestly one of the most interesting (and stinky) animals on the rehab. He had amazing people to bring him up, and I was so lucky to spend the small amount of time I did with him! If you’re interested, you can go on YouTube and search “Stoffel the honey badger” and get to know a little bit about honey badgers, Stompie’s father and Moholoholo rehab! 

Thanks for reading guys, I hope you’re enjoying my Africa series!

-Megan

Stompie selfie!

Stompie selfie!